---
title: "ORTUS Support"
canonical: "https://atbalsts.rtu.lv/page/ortus-support/"
format: markdown
---
# **ORTUS Support**

# **ORTUS authorization**

# **1\. ORTUS Username**

Your ORTUS username is the same as your RTU email address:

-   **Students:** name.surname**@edu.rtu.lv**
    
-   **Employees**: name.surname**@rtu.lv**
    
-   **Guests:** name.surname**@guest.rtu.lv**
    

📌 **Exceptions:**

-   Two surnames: name.surname-surname@edu.rtu.lv (surnames separated with a dash)
    
-   If there are several students or employees with the same name at RTU, an underscore and a number are added to the end of the username, for example, name.surname**\_1**@edu.rtu.lv.
    

📌 **Examples:**

-   john.smith@edu.rtu.lv
    
-   jane.smith-jones\_3@rtu.lv
    

_Your username will be shown when you are changing/resetting your password_

![](/images/e1c1a798-f151-4fa6-b30a-23a311a399ac)

### **2\. ORTUS Password**

To log in, you need an active password. If you are logging in for the first time or need to reset your password, do the following:

🔗 Visit: [ORTUS Authorization Page – Get or reset password](https://ortus.rtu.lv/landing/password/forgot?lang=en)

📌 **Note:** After changing your password, please wait **5–10 minutes** for the update to apply across all systems.  
📌 **Note:** If you do not have a Latvian phone number, you will need to press ''I don't remember my phone number'' and enter your private e-mail address. The verification code will be sent to this e-mail address.

### **3\. Logging in to the ORTUS System**

Once your password is active:

1.  Go to [ortus.rtu.lv](https://ortus.rtu.lv)
    
2.  Click on **“Log In”**
    
3.  Enter your full username (e.g.,john.smith**@edu.rtu.lv**)
    
4.  Click **“Next”**
    
5.  Enter your password
    
6.  Click **“Next”**
    
7.  Perform multi-factor authentication. See section _Microsoft Authenticator_ or instructions [How to enable Multi-factor authentication using Microsoft Authenticator](https://files.rtu.lv/public/MS_auth/Multifactor%20-%20Copy.pdf)
    

### **4\. Access to Other RTU Resources**

With the same username and password, you can also access:

-   **[E-studies](https://estudijas.rtu.lv)** **(Moodle)**
    
-   Your **RTU student/employee email** at [outlook.office.com](https://outlook.office.com)
    
-   Other **RTU digital platforms**
    

### **❓ Having Trouble Logging In?**

If you have followed the instructions but still can't log in, please get in touch with RTU IT Support:

📧 [it@rtu.lv](mailto:it@rtu.lv)  
📞 +371 6708 9999

# **Submit an application**

![](/images/f958edda-38c4-49c3-93cf-ac2100c1c671)

### **For students**

![](/images/57d6e698-a449-4d2f-9fa7-a1c1dd9bdfd7)

### **For employees**

# **Microsoft Authenticator**

**How to enable Multi-Factor Authentication for your Microsoft 365 account?**

Download Microsoft Authenticator ([Android](https://files.rtu.lv/portal/instrukcijas/MFA_Android_ENG.pdf), [iOS](https://files.rtu.lv/portal/instrukcijas/MFA_iPhone_ENG.pdf));

Follow the instructions the next time you log in: [How to enable Multi-factor authentication using Microsoft Authenticator](https://files.rtu.lv/public/MS_auth/Multifactor%20-%20Copy.pdf).

📌 If the device with the Microsoft Authenticator has been changed or lost, you must contact the RTU IT Service Center by emailing **[it@rtu.lv](mailto:it@rtu.lv)** with your full name and student ID card number